Swiv takes privacy and data protection seriously, implementing healthcare-grade security measures to protect your family's information while providing personalized therapeutic support.

Full detailes on our Data Protection and Privacy on the published privacy policy

Data Storage & Security

Encryption Standards

• Secure key management with regular rotation
• Strong encryption applied to all stored and transmitted data
• Secure transmission protocols for all communications
• End-to-end protection for sensitive therapeutic content
• Industry-standard key management practices with periodic updates

Infrastructure Security

• Data centers with industry-recognized compliance standards
• Regular Security assessments and testing
• Regular monitoring for potential threats

Access Controls

• Multi-factor authentication for all admin access
• Regular access reviews and updates
• Comprehensive logging of all data access

Your Control Over Data

Access Rights

• View all data associated with your account
• Download your therapeutic progress reports
• Request clarification about data usage
• Understand how your information helps improve services

Deletion Rights

• Delete individual conversation summaries
• Remove your account and all associated data
• Request selective data deletion while maintaining account
• Understand data retention policies and requirements

Correction Rights

• Update incorrect account information
• Correct therapeutic goal settings
• Adjust data sharing permissions

Parental Controls

Account Management

• Ability to review conversation summaries and progress
• Management of subscription and billing information

Communication Preferences

• Choose how and when to receive progress updates
• Control marketing and promotional communications
• Manage notification settings and frequency

Crisis Intervention & Safety

Safety Monitoring

• AI-assisted detection of concerning language or patterns

Transparency & Accountability

Regular Reporting

• Annual privacy and security reports
• Notification of any data incidents within 72 hours
• Regular updates about privacy policy changes
• Clear explanation of data usage and benefits

Contact & Support

For privacy questions or concerns:

• Email: privacy@swiv.ai
• Privacy policy updates: Available in-app and on website

Disclaimer

While we maintain strict privacy and security practices, Swiv does not assume liability for outcomes resulting from the use of the platform

Your trust is essential to our mission of providing effective therapeutic support. We're committed to maintaining the highest standards of privacy and security while delivering personalized care for your child.

Swiv's comprehensive parental control system gives families the tools they need to ensure safe, appropriate, and beneficial therapeutic experiences while respecting children's need for privacy and autonomy.

Account Management Controls

Master Account Access

Parents have control over:

• Account creation and deletion
• Subscription management and billing
• Privacy settings and data permissions
• Therapeutic goal setting and modifications
• AI companion selection and changes

Conversation Monitoring Options

Transparency Levels

Parents can choose from several monitoring options:

Full Transparency

• Access to detailed conversation summaries
• Real-time notifications of concerning topics
• Complete therapeutic progress reports

Therapeutic Summary Only

• Weekly/monthly progress reports from clinical perspective
• Therapeutic goal achievement tracking
• Skills development summaries

Minimal Monitoring

• Basic usage statistics (time spent, games played)
• Major milestone achievements
• Respect for child's therapeutic privacy

Custom Settings

• Choose specific topics for increased monitoring
• Set age-appropriate conversation boundaries
• Customize alert thresholds for concerning content
• Balance oversight with therapeutic privacy needs

Content & Safety Controls

Age-Appropriate Interactions

• Automatic age-based conversation filtering
• Inappropriate content detection and prevention
• Educational content level adjustment
• Social skill scenarios appropriate for developmental stage

Topic Management

• Block or flag specific conversation topics
• Set boundaries around sensitive subjects
• Customize therapeutic focus areas
• Manage discussion of family or personal situations

Time & Usage Controls

• Set daily or weekly usage limits
• Schedule specific conversation times
• Control access during school, bedtime, or family time
• Balance therapeutic engagement with other activities

Screen Time Integration

• Coordination with iOS Screen Time controls
• Therapeutic usage exempt from entertainment limits
• Flexible scheduling for therapeutic needs
• Family discussion tools about healthy technology use

Professional Integration

• Automatic notifications to designated healthcare providers
• Coordination with existing safety plans

Response Protocols

• Customizable family response procedures
• Follow-up care and monitoring procedures

Therapeutic Goal Management

Goal Setting Collaboration

• Parent-child collaborative goal setting
• Age-appropriate involvement in therapeutic planning
• Regular goal review and adjustment
• Progress celebration and recognition

Progress Tracking

• Reports on therapeutic objective achievement
• Skill development tracking across multiple domains
• Behavioral change documentation
• Academic and social improvement correlation

Healthcare Provider Integration

• Secure sharing with therapists, psychiatrists, or pediatricians
• Integration with existing treatment plans
• Medication effect tracking and reporting
• Coordination between digital and traditional therapy

Communication Preferences

Notification Settings

• Frequency of progress updates (daily, weekly, monthly)
• Types of achievements to celebrate

Family Discussions

• Suggested conversation topics based on app interactions
• Real-world skill practice recommendations
• Family activity suggestions based on therapeutic goals
• Discussion guides for sensitive topics

Educational Resources

• Understanding your child's therapeutic journey
• Supporting digital therapeutic interventions
• Recognizing progress and celebrating growth
• When to seek additional professional support

Privacy Balance

Age-Appropriate Privacy

Swiv helps families balance safety with developmental needs:

Younger Children (Ages 8-12)

• Higher levels of parental oversight
• Family-centered therapeutic goal setting
• Extensive conversation monitoring options
• Close integration with family routines

Adolescents (Ages 13-17)

• Increased privacy options with safety safeguards
• Collaborative monitoring level decisions
• Respect for therapeutic relationship autonomy
• Crisis intervention with appropriate family involvement

Transition Planning

• Gradual increase in privacy as children mature
• Family discussions about appropriate boundaries
• Preparation for independent therapeutic relationship management
• Ongoing safety and support maintenance

Technical Controls

Device Management

• Control app installation and removal
• Manage update permissions and timing
• Set device-specific usage rules
• Integration with family device management systems

Data Access

• View all data associated with your child's account
• Download progress reports and summaries
• Control data sharing permissions
• Manage research participation decisions

Account Security

• Two-factor authentication for parental accounts
• Secure password requirements
• Regular security check reminders
• Suspicious activity monitoring and alerts

Swiv's parental controls are designed to grow with your family, providing the oversight needed for safety while fostering independence and therapeutic growth. Our goal is to support families in creating healthy relationships with digital therapeutic tools while maintaining trust and communication between parents and children.

General Liability While Swiv maintains rigorous privacy, safety, and security measures, therapeutic outcomes may vary. Swiv is not a substitute for professional medical care, and families should consult licensed healthcare providers as needed. The guidance and interventions provided by Swiv are intended to support therapeutic engagement, not replace clinical evaluation or treatment.

AI-Assisted Crisis Detection Swiv uses AI to detect concerning language or behavioral patterns. All AI alerts follow human-reviewed protocols, and families are notified promptly when concerns arise. If an alert is not generated, delayed, or fails to detect a concerning event, Swiv is not liable for any outcomes. Families should always consult appropriate professionals in urgent situations.

Parental Monitoring & Adolescent Privacy Swiv provides parental controls and monitoring tools to support safe and age-appropriate engagement. Younger children can have higher oversight, while adolescent privacy increases gradually. Even if certain monitoring or privacy controls are not yet available, Swiv is not liable for any outcomes related to parental monitoring, adolescent privacy, or the use (or non-use) of these features. Parents maintain discretion over settings once available, and all use is guided by family judgment.

Integration with Healthcare Providers Sharing data with healthcare providers is optional and controlled entirely by the family. Swiv ensures that any shared data is transmitted securely. Swiv is not liable for any outcomes arising from provider integration choices or the decision not to share data.

Feature Availability & Updates Swiv continuously improves and adds new features, including parental controls, AI companions, and therapeutic games. The absence of any feature or delayed rollout does not create liability for Swiv.

Precedence of Privacy Policy This Help & Safety page provides guidance for families, but the published Privacy Policy (available in-app and on the website) takes precedence in all matters of data protection, usage, and compliance. Families should review the official Privacy Policy for full legal terms.

Key Takeaway Swiv is committed to supporting safe, effective, and engaging therapeutic experiences. However, all usage is at the family's discretion, and Swiv assumes no liability for therapeutic outcomes, safety events, feature availability, or data-sharing decisions. Families should continue to rely on professional guidance and clinical judgment alongside Swiv's tools.