Voice Recognition Issues

Voice recognition is central to the Swiv experience. Here's how to troubleshoot and optimize voice interactions with your AI companion.

Common Voice Recognition Problems

Wake Words Not Working If your companion isn't responding to wake words:

1. Check Microphone Permissions

   • -Go to iOS Settings > Privacy & Security > Microphone
   • -Ensure Swiv has microphone access enabled
   • -If disabled, toggle on and restart the app
2. Verify Wake Word Usage

   • -"Hey Jenna" (not just "Jenna")
   • -"Chuck" (exactly as stated)
   • -"Guardian" (not "Elemental Guardian")
   • -Speak clearly and at normal volume
3. Environmental Factors

   • -Reduce background noise (TV, music, conversations)
   • -Move to a quieter space
   • -Ensure device microphone isn't blocked or covered
   • -Hold device 1-3 feet away while speaking
4. App State Verification

   • -Ensure Swiv app is open and active
   • -Check that the app hasn't been backgrounded for too long
   • -Restart the app if it's been idle for extended periods

Conversation Not Being Understood If your companion seems confused or gives inappropriate responses:

1. Speech Clarity

   • -Speak at normal conversational pace (not too fast or slow)
   • -Use clear pronunciation
   • -Avoid mumbling or whispering
   • -Pause between sentences for processing
2. Context Clarification

   • -Provide more background information
   • -Be specific rather than vague
   • -Use complete sentences rather than fragments
   • -Rephrase if the first attempt isn't understood
3. Language Considerations

   • -Stick to primary language settings
   • -Avoid mixing languages in single conversations
   • -Use age-appropriate vocabulary
   • -Be patient with complex topics that may need explanation

Audio Quality Problems Companion Voice Sounds Unclear 1. Check Device Audio - Ensure device volume is appropriate - Test with other audio apps to verify speaker function - Clean device speakers if sound seems muffled - Try using headphones to isolate audio quality

1. Network Connection

   • -Voice synthesis requires stable internet connection
   • -Switch between WiFi and cellular to test connection quality
   • -Move closer to WiFi router if using wireless connection
   • -Restart router if experiencing persistent issues
2. App Audio Settings

   • -Check in-app volume controls
   • -Verify audio output device selection
   • -Test different voice synthesis options if available
   • -Restart app to refresh audio systems

Advanced Troubleshooting Multiple User Households If multiple family members use the same device:

1. Voice Training

   • -Each user should complete voice setup process
   • -Allow app to learn individual speech patterns
   • -Be patient as recognition improves over time
   • -Consider separate accounts for very different voice types
2. Account Switching

   • -Properly log out between users when needed
   • -Allow app to recognize current user before beginning conversations
   • -Use consistent wake word pronunciation within family
   • -Set up proper family sharing if using multiple accounts

Accent and Dialect Support

For non-native English speakers or strong regional accents:

1. Accent Adaptation

   • -Speak naturally - don't try to modify your accent
   • -Allow extra time for AI to learn your speech patterns
   • -Use standard pronunciation for wake words specifically
   • -Contact support if recognition doesn't improve over time
2. Language Settings

   • -Verify correct language and region settings in app
   • -Consider using alternative language options if available
   • -Provide feedback about accent recognition for improvements
   • -Be patient as AI models continuously improve

Hardware-Specific Issues

Older Device Performance

If using older iOS devices:

1. Performance Optimization

   • -Close other apps while using Swiv
   • -Restart device before important conversations
   • -Ensure adequate storage space is available
   • -Consider reducing background app refresh for other apps
2. Microphone Hardware

   • -Older devices may have reduced microphone sensitivity
   • -Hold device closer during conversations
   • -Speak slightly louder than normal
   • -Consider using external microphone or headphones

Hearing Accessibility

For users with hearing differences:

1. Visual Indicators

   • -Enable visual feedback for voice recognition
   • -Use text display options when available
   • -Set up vibration alerts for important responses
   • -Configure accessibility settings in device settings
2. Alternative Input Methods

   • -Use text input when voice recognition fails
   • -Enable typing backup for conversations
   • -Configure switch control or other assistive technologies
   • -Contact support for additional accessibility options

When to Contact Support

Reach out to Swiv support if:

• Voice recognition doesn't improve after 3-5 conversations
• Wake words consistently fail despite troubleshooting
• Audio quality remains poor after device and network checks
• App crashes frequently during voice interactions
• Accessibility needs aren't met by current options

Performance Monitoring

To help improve voice recognition:

• Note specific words or phrases that aren't recognized
• Track environmental factors that affect performance
• Monitor improvement over time with regular use
• Provide feedback through app rating and review systems

Prevention Tips

• Regularly update the Swiv app for improved recognition
• Maintain good device hygiene (clean microphones, adequate storage)
• Practice consistent wake word pronunciation
• Create optimal conversation environments when possible
• Be patient - AI recognition improves with use and updates

Remember, voice recognition technology continuously improves, and your companion learns your speech patterns over time. Most issues resolve with patience and regular use, but support is always available when needed.